Terms & Conditions
Highup PTY LTD Operational Policy
Effective Date: 2024
1. Purpose
This policy outlines the operational standards and guidelines for Highup PTY LTD to ensure the smooth delivery of our services and the satisfaction of our clients.
2. Scope
This policy applies to all employees, contractors, and representatives of Highup PTY LTD.
3. Code of Conduct
Professionalism: Employees must conduct themselves in a professional manner at all times.
Respect: All individuals must treat each other with respect and courtesy.
Integrity: Employees should act honestly and ethically in all business dealings.
4. Service Delivery
Quality Assurance: We are committed to delivering high-quality services. Continuous improvement measures will be implemented based on client feedback.
Timeliness: Services must be delivered in a timely manner as agreed upon with clients. Delays must be communicated promptly.
5. Confidentiality
Employees must maintain the confidentiality of client information and proprietary data.
Information should only be shared with authorized personnel.
6. Compliance
All employees must comply with applicable laws, regulations, and company policies.
Regular training will be provided to ensure awareness of compliance requirements.
7. Health and Safety
A safe and healthy work environment is a priority. Employees are required to follow safety guidelines and report any hazards immediately.
Employees should also be aware of mental health resources available to them.
8. Grievance Procedure
Employees and clients may raise concerns or grievances through the designated channels.
All grievances will be taken seriously and addressed promptly and confidentially.
9. Policy Review
This policy will be reviewed annually or as needed to ensure its effectiveness and relevance. Changes will be communicated to all employees and stakeholders.
10. Contact Information
For any questions or concerns regarding this policy, please contact: management@highupofficial.com T & C
Terms and Conditions for Highup PTY LTD
Last Updated: 2024
Welcome to Highup PTY LTD! By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
1. Definitions
“Company” refers to Highup PTY LTD.
“Services” refers to all services offered by the Company.
“User” refers to any individual or entity that accesses or uses our Services.
2. Acceptance of Terms
By accessing our Services, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree with any part of these terms, you must not use our Services.
3. Changes to Terms
The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services following any changes constitutes your acceptance of the new Terms.
4. User Responsibilities
Users agree to:
Provide accurate and complete information when creating an account or using our Services.
Keep their account credentials confidential.
Notify us immediately of any unauthorized use of their account.
Comply with all applicable laws and regulations while using our Services.
Payment Terms for Highup PTY LTD
1. Payment Methods
We accept the following payment methods:
Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Bank Transfers
PayPal
Other payment options as specified on our website
2. Pricing
All prices for our Services are listed in AUD/USD and are subject to change. Prices are confirmed at the time of purchase and may include applicable taxes and fees.
3. Billing Cycle
For subscription-based services, the billing cycle is as follows:
Monthly Subscription: Billed on the same date each month.
Annual Subscription: Billed annually on the date of purchase.
4. Payment Due Dates
Payments are due upon receipt of the invoice. If payment is not received within 7 day
5. Refund Policy
Refund requests must be submitted within 14 days of the transaction. Refunds will be issued based on the following conditions:
Services not rendered.
Duplicate payments.
6. Account Suspension
Failure to make timely payments may result in the suspension of your account and access to our Services until the outstanding balance is settled.
7. Changes to Payment Terms
Highup PTY LTD reserves the right to modify these payment terms at any time. Any changes will be communicated to users prior to the next billing cycle.
8. Contact for Billing Inquiries
For any questions regarding payments, please contact our billing department at: management@highupofficial.com
6. Intellectual Property
All content, trademarks, and other intellectual property related to our Services are owned by or licensed to Highup PTY LTD. Users may not use, reproduce, or distribute any materials without prior written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Highup PTY LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.
8. Indemnification
Users agree to indemnify and hold harmless Highup PTY LTD from any claims, damages, liabilities, and expenses arising from their use of the Services or violation of these Terms.
9. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Australia.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: management@highupofficial.com